Shipping Policy

Kristi Jardine shipping and return policy is a 7 Business day return policy, which means you have 7 business days after receiving your item to request a return. 

We ship most of our product using UPS. Our print on demand products are shipped via USPS and due to service issues that have been experienced in 2020, USPS has been slower than usual. We apologize for this inconvenience and ask that you bear with us until they are back to full capacity.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at connect@kristijardine.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at connect@kristijardine.com and 248-890-7002

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.